What does Volkswagen of America have to say about these allegations?
takes what the government has said very seriously. VWoA is fully
cooperating with the responsible agencies. Volkswagen has also ordered
an external investigation of this matter.The trust of our customers and
the public is and continues to be our most important asset. We at
Volkswagen will do everything that must be done in order to re-establish
the trust that so many people have placed in us, and we will do
everything necessary in order to reverse the damage this has caused.
This matter has first priority for the entire Board of Management.
What is Volkswagen of America doing today to resolve and address this topic?
is taking this situation very seriously. VWoA will cooperate fully with
the responsible agencies and has also ordered an external investigation
of this matter. Additionally, we are preparing a remedy that will
reduce emissions from our vehicles. Once that remedy is ready consumers
will be notified.
Does this affect all VW TDI vehicles?
The vehicles named in the investigation include:
- VW Jetta (Model Years 2009 - 2015)
- VW Jetta Sportwagen (Model Years 2009-2014)
- VW Golf (Model Years 2010-2015)
- VW Golf Sportwagen (Model Year 2015)
- VW Beetle and VW Beetle Convertible (Model Years 2012 - 2015)
- VW Passat (Model Years 2012-2015)
Is my vehicle safe to drive?
these vehicles are safe to drive. The topic under investigation is not
safety related, but specific to the emissions output of the vehicle.
When a repair is available consumers will be notified. Consumers do not
need to do anything at this time.
Is it true there is a stop sale on TDIs?
now we have put a stop sale on all 2.0I 4-cylinder TDI vehicles (new
and certified pre-owned) and we are working with government to obtain
approval for the MY16 2.0I TDI vehicles, which we are convinced do not
have any of the issues the government has identified in other vehicles.
We are working very hard to get our 4-cylinder TDI business re-started
as soon as possible.
When will the stop sale be lifted?
We are working to develop a remedy, we do not have any details at this time.
Can Volkswagen repair my vehicle today?
the emissions from our vehicles is a top priority for Volkswagen, but
we don't have aspecific remedy to reduce those emissions ready yet.
Please know the vehicles are safe to drive. The topic under
investigation is not safety related, but specific to the emissions
output of the vehicle. When a remedy to reduce emissions is in place,
Volkswagen will notify the consumer. There are nonecessary actions for
the consumer at this time.
How long until a repair is available?
is working to develop a remedy and will notify the consumer when it is
available. A specific timeframe is not yet available.
What is the fix?
We are working to develop a remedy and will notify the consumer when it is available. A specific timeframe is not yet available.
Will the fix decrease fuel economy or change the performance of my vehicle?
We are working to develop a remedy; we do not have any details at this time.
Am I at risk for not passing the emissions test for my state?
don't anticipate that customers will have any issues with state
registration or inspection. If a customer does express an issue
regarding state inspections, please have them reach out to Customer CARE
I no longer want to drive
my TDI. Will Volkswagen of America refund my purchase price, help me
into a new "compliant" TDI or provide a rental vehicle until this is
Please know the vehicle is safe to drive. The
topic under investigation is not safety related, but specific to the
emissions output of the vehicle. When a repair is available the consumer
will be notified. The consumer does not need to take any action at this
I want to turn in my vehicle because I am concerned about the pollution it is causing.
is working with the EPA [CARB, if customer is in California] to
determine what steps need to be taken to change the emissions control
system on the vehicle. EPA has stated that vehicle owners do not need to
take any action at this time. EPA has also said that these vehicles are
legal to drive and resell.
I don't want to drive my vehicle anymore because it is harming my health.
EPA has stated that these vehicles do not present a safety hazard.