Average Score (416 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

416 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • John B.09-29-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    I paid $189 for a check engine light that found the problem. Every other business takes that off the cost of fixing the problem. This dealership wouldn’t do it. That made me think twice about using that dealership for any further work in the future.

  • Robert G.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Elizabeth B.09-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    All of the people at East Coast have the same motivation and that is to make their clients feel special. My wife and I buy cars that last and only stay with dealerships that treat us well. The technicians, mechanics and service consultants at East Coast are wonderful and, I believe, they all have our best interest at heart. I know that they will do the best for us and we appreciate it a lot.

  • Fausto S.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Vivian R.09-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Greeted right away, always friendly. Every area is impeccably clean. Basic oil change. I like the text status updates.

  • Donald B.09-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Always fast and employee's are so nice and courteous

  • Diana K.09-26-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    Everyone was friendly and easy to work with.

  • Margaret B.09-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Service was great. Dealership went above and beyond

  • Jeffrey H.09-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    The staff is very professional and the customer waiting area and the bathrooms are clean and well organized

  • Victoria B.09-24-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Loved my salesperson Seth