Average Score (389 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

389 Ratings

4.8 Average

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  • Charles W.05-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Deborah R.05-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    East Coast VW Excellent serve team members, sales people, customer service member was professional, polite, knowledgeable, quick, durable and reliable service. Service team explained everythong with Volkswagon Altas before doing anything, answered my questions, timely quick manner you can count on.

  • Kiasha S.05-13-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Deborah O.05-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The service itself was great but I was disappointed that I needed rear brakes, rotors & wipers so soon after purchasing this certified vehicle

  • Walter T.05-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    We're about to resolve maintenance issue.

  • David R.05-11-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    No issues with any aspect of my service visit

  • Will M.05-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Outstanding customer service, Alan was one of the best service writers that I ever worked with!

  • Michael G.05-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Peter B.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Check engine light still on

  • Garland B.05-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Very