Average Score (389 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

389 Ratings

4.8 Average

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  • Susan B.05-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    On time Kept updated

  • Anna B.04-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Michael D.04-28-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Linda A.04-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Dorothy B.04-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service writer was very friendly and knowledgeable.

  • Stephen L.04-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Jason R.04-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The problem appears to be fixed this time.

  • Tanika Bell G.04-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I gave the service I received a 1 star because the only thing I came in fr was a oil change and I specified that several times before handing my key over to the technician/helpers. And hour and a half passed, a helper came to me and explained that they did a whole inspection and according to the "supposed" problems I have with my car, my bill added up to 1703.45$. Keep in mind I specified only an oil change was needed for today which is 135$ including tax. After denying the extra service, the water became a little pushy and extremely passive- aggressive with me exclaming that if I don't have the finances we can break the payments up and if I don't fix the "supposed" problems my car will not run.... This has been a ongoing process, but from now on I will not be returning to Volkswagon of Myrtle Beach anymore. I will be going to volkswagon of Florence from now on.

  • Diane S.04-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Everything was great. Russ took good care of me

  • Normand R.04-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Very good people to work with in the service department, very accommodating.