Average Score (389 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

389 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Chris G.02-08-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Walter T.02-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Russell was a fantastic service rep. Very pleased.

  • Barbara K.02-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Very attentive and turn around time is good

  • Tracy R.02-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Jill G.02-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    I love the constant communication and feedback when my car is being serviced. Your service agents are fantastic, kind, and friendly. The checkout was amazing, I even had a coupon and the young woman who helped me was so nice. Thank you for the excellent experience.

  • Gary B.02-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    5 stars Great service

  • Richard S.02-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Kimberly N.02-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Yvonne E.02-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Friendly and welcoming service team. Accommodations are nice in the waiting area. They couldn’t fix the issue that day but had the part needed the next day and got me back in. Russ was very helpful. Very happy with East Coast Service!

  • William M.01-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The car was finished its service earlier than expected!