Average Score (389 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

389 Ratings

4.8 Average

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  • Jennifer B.11-07-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    This was my first experience with service and they were very quick to address my needs. They got me fixed up right away! Customer service was top-notch!

  • Cynthia V.11-05-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Letha R.11-05-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Everything was wonderful from start to finish! I very much appreciate the car wash and the fact that my dog could wait with me!

  • James S.11-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Accurate assessment and timely repair of problem.

  • James S.11-02-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    seemed genuinely concerned about me and my car

  • Erik M.11-01-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Alyson C.10-31-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Easy to book & re-schedule when necessary. Nice staff. Comfortable waiting room. Good service.

  • Linda F.10-30-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Sarah R.10-30-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Thomas B.10-29-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I called to report an odor of antifreeze coming into the compartment of the car. As well, we needed an oil change. The oil change was completed with no issues. However, I asked about the antifreeze concern. I was advised that this is normal for a 2023 VW Tiguan. I am really concerned as the explanation was just this. On my receipt there is no mention of the antifreeze concern. To me, this is a little sketchy. If I can see a report that shows that this issue is handled by VW as it was, then I will be ok with it. The service advisor took a gallon of antifreeze and topped off the overflow reserve. When I questioned him, he said that I can stop by at any time and the reserve will be topped off as needed. This it the first time that I have ever heard of this. I have owned many VW's. Please let me know if this is how this is really handled. Thank you. Tom Briggs