Average Score (389 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

389 Ratings

4.8 Average

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  • Catherine H.08-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The service part of my visit was excellent, it was faster than I expected. However, I also had asked to speak to someone about a trade-in, and I had to wait about an hour for this to happen and only then when I complained about being forgotten did I see someone who helped me.

  • Addison D.08-22-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Alphons G.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Courtesy. Friendliness and excellent service

  • Kenneth S.08-20-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Deborah O.08-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    I went in because my upper sunglass compartment broke & was hanging down. They had the part in stock & fixed it right away.

  • Paul M.08-18-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    sales process good...but we had to drive back to the dealership to look at a broken part (thats 2 trips from home) then again (2 more trips) to return to fix..we should get a tank of gas

  • Russell B.08-17-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Sadie M.08-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Judy S.08-16-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Professionalism and overall communication with me during the time my Volkswagen Beetle was being serviced

  • James C.08-16-2025

    TYPE:SalesMODEL:AtlasYEAR:2025